2027 CCW Berlin

2027 CCW Berlin

Exhibition Information
CCW Berlin is an annual event and one of the leading international trade fairs for customer service, call center, and customer experience solutions. It serves as a key platform where industry professionals, technology providers, and decision-makers come together to explore the latest innovations and strategies in customer communication. The event highlights advancements in digital transformation, automation, and service optimization, helping organizations improve customer engagement and operational efficiency. It also features expert-led conferences, live demonstrations, and networking opportunities that support knowledge sharing and business growth. Companies from around the world participate to showcase cutting-edge tools and services that are shaping the future of customer interaction.

Exhibition Categories
The exhibition covers a wide range of categories related to customer management and communication technologies. Key sectors include call center solutions, customer relationship management systems, artificial intelligence, chatbots, and automation tools. It also features analytics and data management solutions that enhance customer insights and performance tracking. Workforce management, training solutions, and quality assurance systems are prominently showcased. Additionally, the event highlights omnichannel communication platforms, cloud-based services, and cybersecurity solutions, providing a comprehensive view of modern customer service ecosystems.